International Customer Relationship Coordinator

A global FMCG organisation with expanding operations in Ireland is currently seeking a customer focused International Customer Relationship Coordinator to manage all aspects of their export shipping and customer relationship requirements for the USA.

The Position

Reporting directly into the International Customer Relationship Manager this role will be based at their site in Dublin and will be responsible for building relationships with market companies as well as stakeholders through ongoing contact and formal supply review. As this role is dealing with the US market the working hours will be 12 pm to 8 pm. As part of your role, you will be tasked with:

  • Handling all aspects of export shipping and customer relationship requirements for the US Market
  • Liaising with key customers, freight forwarders and warehouse personnel to ensure all requirements are clearly communicated and fully serviced
  • Management of a budget across 15 USA shipping points
  • Be the front-line logistics point of contact for export customers
  • Developing and maintaining strong working relationships with all internal teams in order to exceed customer expectations
  • You will be an integral member of the production division, with regular interaction with majority of the organisation’s divisions including international brand development, finance and IT
  • You will also conduct supply chain planning, sales and operational planning and forecasting processes on a regular basis

The Person

  • 3+ years’ experience in a Logistic/ Distribution Customer Service role within an FMCG organisation
  • Third level qualification is essential
  • Knowledge of national and international import/export legislation is a requirement
  • Excellent communication skills with a strong business acumen is required
  • Experience using ERP systems (SAP) with excellent excel skills
  • Experience in negotiations and cost management being advantageous

The Benefits

  • Competitive base salary
  • Pension
  • Bonus
  • Healthcare
  • Shares

To learn more apply online or contact Rachel Falvey on +353 21 4511 198.

Salary: On Application Location: Dublin City Centre