Senior Manager Order Processing

Our client is a privately owned multi-national based in North Dublin. The company is currently setting up its Global Business Services centre that will include implementation of SAP across the group. Reporting to the Global Business Services Director (GBSD), the Senior Order Processing and Fulfilment Manager role provides an exciting opportunity to influence new commercial processes and to play a key role in the set up of a new Global Business Services centre.

The Role

As Senior Order Processing and Fulfilment Manager, you will:

  • Be the primary owner of the end to end sales order processing and billing processes with responsibility for a team of 25 individuals with the overall goals of service delivery excellence whilst optimising the accuracy and timeliness of sales order processing and billing
  • Work as part of the transformation programme team to design a common template for commercial processes ensuring effective controls are embedded in the design
  • Be fully responsible for the commercial process activities including order processing, returns processing, monitoring incomplete orders & billing
  • Adopt full responsibility for the overall performance of the commercial team monitoring & managing performance, providing timely feedback, coaching & career development and assisting identified training needs
  • Have the ability to lead the maintenance of a strong internal control’s environment in the commercial area

The Person

  • You should have 7+ years’ experience in an Order Processing Customer Management position within the Manufacturing/Distribution industry sector
  • Experience with commercial process design and optimisation
  • Ability to work cross functionally with Supply Chain and Commercial operations
  • Knowledge of SAP
  • A strong leader with experience managing high performance customer service teams
  • Knowledge of German or French languages would be beneficial however not essential

The Benefits

  • 10% performance bonus
  • VHI healthcare contribution
  • 25 days holidays
  • 5% pension – matched by employer
  • Salary DOE

To discover more about this opportunity, apply now or contact Paul McDonogh at HRM on +353 1 6321882 for a confidential discussion.

Salary: €90000 - €90000 Location: Dublin North