IT Support Analyst

Posted 31 May 2022
SalaryUp to €0.00 per annum
Job type Contract
DisciplineSupply Chain Operations & Systems
ContactBrian Maher

Job description

An opportunity has opened up to join the IT Support Team at a leading global manufacturer within the FMCG industry. They are currently seeking an IT Support Analyst for a Deskside Support role, to work on-site. This role is based at our client's site in Wexford.

Key Responsibilities

  • Act as the initial point of contact for all computer and system related concerns from colleagues or suppliers.
  • 1st and 2nd line support.
  • Troubleshooting & Supporting IT based issues.
  • Experience in troubleshooting of Microsoft Office suites, Office 365, Microsoft Teams, Webex.
  • Troubleshooting general network.
  • Supporting with issues & tasks from start to finish, escalating to third parties where required.
  • Some knowledge or experience in set up of employee laptop & phone issues.
  • VIP IT support for Executives.
  • Work Monday to Friday at the client's site.
  • Will have full training in this role and development opportunities to progress.

Required Qualifications

  • Minimum of 1 year's practical experience providing IT support. This should include:
  • Desktop troubleshooting
  • Microsoft Office products
  • Mobile devices experience
  • Some experience and the desire to work in a fast paced and challenging deskside support environment.
  • Good stakeholder management skills
  • Strong problem-solving skills.
  • Interpersonal skills.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

To learn more, apply online or contact Brian Maher on +353 1 6321821 | for a confidential discussion.