An opportunity has opened to join the IT Support Team at a leading global manufacturer within the FMCG industry. They are currently seeking an IT Support Engineer for a Deskside Support role.

The IT On Site Support will through a proactive approach provide internal customers with technical IT support to enable employees to operate more effectively and efficiently.

The role is based in Dublin, it is part-time and on-site.

Key Responsibilities

• Provide technical support to internal customers in a professional and friendly manner.
• Ensure confidentiality of the information provided by customer
• Act as the initial point of contact for all computer and system related concerns from colleagues or suppliers.
• 1st and 2nd line support.
• Troubleshooting & Supporting IT based issues.
• Troubleshooting of Microsoft Office suites, Office 365, Microsoft Teams, Webex, network drive, provisioning kit.
• Troubleshooting general network.
• Supporting with issues & tasks from start to finish, escalating to third parties where required.
• Set up of all employee laptop & phone related queries.
• VIP IT support for Executives.
• Standalone IT support.

Required Qualifications

• Relevant third level qualification in IT required.
• Minimum 2 years' experience in an on-site IT technical support role in large progressive organisation is required.
• Ability to understand and support Windows 10, iOS & Mobile Device Management, Outlook & Office 365, SAP, Symantec Altiris, SEP, VPN, Microsoft Identity Manager others.

What's on offer:

• Exciting long-term daily rate contract role within a leading global manufacturing company
• Opportunity to work within a global leader giving you access to build your portfolio within the pharmaceutical industry.

To discover more about this opportunity, apply now or contact Laura Gallagher at HRM on +353 91 782 113 for a confidential discussion.