IT Support Engineer

Posted 28 July 2022
Job type Contract
DisciplineSupply Chain and Operations Leaders & Specialists
ContactLaura Gallagher

Job description

An opportunity has opened to join the IT Support Team at a leading global manufacturer within the FMCG industry. They are currently seeking an IT Support Engineer for a Deskside Support role.

The IT On Site Support will through a proactive approach provide internal customers with technical IT support to enable employees to operate more effectively and efficiently.

The role is based in Dublin, it is part-time and on-site.

Key Responsibilities

  • Provide technical support to internal customers in a professional and friendly manner.
  • Ensure confidentiality of the information provided by customer
  • Act as the initial point of contact for all computer and system related concerns from colleagues or suppliers.
  • 1st and 2nd line support.
  • Troubleshooting & Supporting IT based issues.
  • Troubleshooting of Microsoft Office suites, Office 365, Microsoft Teams, Webex, network drive, provisioning kit.
  • Troubleshooting general network.
  • Supporting with issues & tasks from start to finish, escalating to third parties where required.
  • Set up of all employee laptop & phone related queries.
  • VIP IT support for Executives.
  • Standalone IT support.

Required Qualifications

  • Relevant third level qualification in IT required.
  • Minimum 2 years' experience in an on-site IT technical support role in large progressive organisation is required.
  • Ability to understand and support Windows 10, iOS & Mobile Device Management, Outlook & Office 365, SAP, Symantec Altiris, SEP, VPN, Microsoft Identity Manager others.

What's on offer:

  • Exciting long-term daily rate contract role within a leading global manufacturing company
  • Opportunity to work within a global leader giving you access to build your portfolio within the pharmaceutical industry.

To discover more about this opportunity, apply now or contact Laura Gallagher at HRM on +353 91 782 113 for a confidential discussion.