Associate Director, Information Services

Posted 12 September 2022
Job type Permanent
DisciplineCTO's & Senior IT
ContactCiaran McCaughey

Job description

Our client is a global healthcare communications BPO providing engagement solutions to leading healthcare organisations around the world. Due to continued growth here in Ireland, they are seeking an experienced IT professional to provide key support in the design and deployment of strategic initiatives and daily operations of the IS department.

The Role

  • You will lead the ongoing strategy development and delivery of strategic initiatives to subject defined business objectives.
  • Establish and maintain secure development lifecycle policies for applications while overseeing vendor relationships in relation to application development to support both internal and external clients.
  • You will engage on medium to complex initiatives with project management, coordinating ongoing maintenance activities of developed applications.
  • Occasionally engaging on client consultations to address any application needs
  • You will assist with change controls, process and policy development, training and resource management.
  • Facilitating continuous improvement efforts while coaching and training department staff.
  • You will engage in critical escalation management providing solutions and subject matter expertise where needed
  • Advising and consulting internal and external stakeholders in a collaborative manner to deliver innovative solutions.
  • You will ensure compliance with government and regulatory requirements (US/HIPAA, DPA, EU/GDPR, ISO 27001, ISO 9001)

The Person

  • You will be degree qualified with excellent organisational, interpersonal, presentation and technical skills.
  • Experience working with or in support of helpdesk operations with experience in people management of technical teams.
  • You will have experience in unified communications and contact centre solution design and architecture
  • You will have fiscal awareness for operational and project budgeting

The Benefits

  • Remote working / Hybrid Working
  • Excellent base salary
  • Healthcare
  • Performance Bonus

To learn more, apply online or contact Ciaran McCaughey on +353 1 6321830 or please submit an updated CV