Our client is a leading business in providing innovative packaging solutions for the medical device and allied healthcare industries. They are seeking a CRM Manager to lead customer relationship management initiatives and drive business growth through effective CRM strategies and technologies.

The Position

• Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.
• Lead the implementation, customisation, and maintenance of the CRM platform to support sales, marketing, and customer service activities.
• Collaborate with cross-functional teams to optimise business processes and workflows within the CRM system.
• Responsible for the creation of a suite of Power BI Reports designed to give a wide range of insights to stakeholders access commercial, operations & sales.
• Collaborate with the wider business to ensure that analyses and insights that are created are both understood, accurate & incorporated back into CRM system.
• Monitor & audit data imports to the CRM to ensure optimal approach is taken to data freshness and accuracy
• Analyse customer data and derive actionable insights to inform targeted marketing campaigns and sales strategies.
• Monitor and optimise CRM performance metrics, such as conversion rates, lead generation, and customer acquisition costs.
• Generate comprehensive reports and dashboards to track KPIs and communicate insights to management and stakeholders.

The Person

• Bachelor's degree in Business Administration, Marketing, Information Technology, or related field.
• Previous experience working in a CRM team environment collaborating with multiple stakeholders across a business.
• Proven experience (5+ years) in CRM management or administration, preferably in the healthcare or life sciences industry.
• Strong proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, or similar platforms).
• Exceptional analytical skills with the ability to interpret and leverage complex data.
• Detail-oriented with a focus on accuracy and quality.
• Ability to lead and collaborate effectively in a fast-paced environment.

To learn more, apply online or contact Avishek Singh in HRM Search Partners on +353 873792637 or please submit an updated CV.