CRM Manager

Posted 18 June 2024
Job type Permanent
DisciplineCTO's & Senior IT, Supply Chain Operations & Systems
ContactAvishek Singh

Job description

Our client is a leading business in providing innovative packaging solutions for the medical device and allied healthcare industries. They are seeking a CRM Manager to lead customer relationship management initiatives and drive business growth through effective CRM strategies and technologies.

The Position

  • Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.
  • Lead the implementation, customisation, and maintenance of the CRM platform to support sales, marketing, and customer service activities.
  • Collaborate with cross-functional teams to optimise business processes and workflows within the CRM system.
  • Responsible for the creation of a suite of Power BI Reports designed to give a wide range of insights to stakeholders access commercial, operations & sales.
  • Collaborate with the wider business to ensure that analyses and insights that are created are both understood, accurate & incorporated back into CRM system.
  • Monitor & audit data imports to the CRM to ensure optimal approach is taken to data freshness and accuracy
  • Analyse customer data and derive actionable insights to inform targeted marketing campaigns and sales strategies.
  • Monitor and optimise CRM performance metrics, such as conversion rates, lead generation, and customer acquisition costs.
  • Generate comprehensive reports and dashboards to track KPIs and communicate insights to management and stakeholders.

The Person

  • Bachelor's degree in Business Administration, Marketing, Information Technology, or related field.
  • Previous experience working in a CRM team environment collaborating with multiple stakeholders across a business.
  • Proven experience (5+ years) in CRM management or administration, preferably in the healthcare or life sciences industry.
  • Strong proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, or similar platforms).
  • Exceptional analytical skills with the ability to interpret and leverage complex data.
  • Detail-oriented with a focus on accuracy and quality.
  • Ability to lead and collaborate effectively in a fast-paced environment.

To learn more, apply online or contact Avishek Singh in HRM Search Partners on +353 873792637 or please submit an updated CV.