Customer Service Manager

Posted 12 July 2024
SalaryNegotiable
LocationDublin
Job type Permanent
DisciplineSupply Chain and Operations Leaders & Specialists, Supply Chain Operations & Systems
ReferenceBBBH30398_1720775641
ContactAvishek Singh

Job description

Our client is a wholly owned independent Irish wholesalers servicing the hardware and construction industry throughout Ireland and as such they are seeking an experienced Customer service Manager.

The Position

  • Manage a group of customer service executives, evaluating their performance and providing feedback.
  • Create programmes to improve knowledge and skills in teams.
  • Ensure a large volume of consumer transactions are executed promptly and efficiently.
  • Uphold a high degree of client satisfaction by using efficient problem-solving and communication techniques.
  • Closely collaborate with logistics and warehousing to guarantee seamless operations and address any problems pertaining to order fulfilment.
  • Collaborate with the finance division to ensure the smooth running of the invoicing procedures and address any billing concerns.
  • Build and maintain strong relationships with key contacts with the big retail partners and subcontractors involved in large construction projects.

The Person

  • Degree qualification in business administration, Management, or a related field.
  • Proven ability to strong leadership skills with experience managing a team.
  • Strong leadership skills with experience managing a team.
  • Experience working with big retailers and subcontractors is a plus.

To learn more, apply online or contact Avishek Singh in HRM Search Partners at +353 873792637 or please submit an updated CV.