Our client is a global pharmaceutical organisation with operations in Ireland, EU, and the US. They require an experienced Customer Service Specialist to join their team on a permanent basis.

The Role
Reporting to the Supply Chain Manager you will have, but will not be limited to, the following responsibilities:

• You will be responsible for the end to end Customer Service process, ensuring clients' supply needs are met while reaching the highest standard of service possible.
• You will manage client orders and sales invoices adhering to internal procedures.
• You will need to communicate effectively with both internal and external stakeholders, escalating any issues that could impact costs or timelines.
• You will work on process improvements and other projects with relevant departments.
• You must create purchase orders based on client requirements, prioritise orders and delivery date updates when required.
• Process shipment documentation, purchase invoices and actively lead contract manufacturers' meetings/calls.

The Person:

• You will need 2+ years supply chain management experience.
• A background in logistics or import/export is highly desirable.
• You must have excellent communication skills, fluent English and other languages would be an asset.
• For this role, you will need a degree in a Business, Supply Chain, or a relevant field.

To learn more, apply online or contact Cian Breheny on +353 1 6321866 for a confidential discussion.