IT Service Desk Support Engineer

Our client is a well-established IT outsource provider of Technology. They have a requirement for IT Service Desk Support Engineers to join their team and provide support on-site for their clients.

The Position

• You will provide first and second level support to end users.
• Day to day you will perform Active Directory user account administration and file permissions management.
• Work through a large quantity of tickets you will troubleshoot network connectivity, PC hardware and software issues.
• You will assist with rollout of new user devices Eg: Laptops, PCs, Tablets, Phones etc.

The Person

• Bachelor's Degree or equivalent in Computer Science or related discipline (or an equivalent combination of education and experience).
• Previously experience working within a busy helpdesk environment is key with a strong customer focus.
• Knowledge of Microsoft technologies including Windows 7/10, Active Directory, Microsoft 365, Server 2012/2016/2019.
• Strong troubleshooting and problem-solving skills.
• Knowledge of core ITIL principles and practices is desirable.
• Fluent English speaking and writing.

To learn more apply online or contact Ellen Walsh on 01 632 1882 or please submit an updated CV.