My client, a Dublin based IT Solutions provider who operate in commercial, financial, and state organisations, are seeking an IT Support Team Lead to join their team on a permanent basis. The right professional will have strong experience in IT engineering and be familiar with managing help desk support for multi-function operations. See an overview of role details below:

Responsibilities:

• Manage a diverse team of support engineering professionals
• Consistently deliver IT support services for customers and manage the delivery effectively
• Provide strong leadership to a team of support engineers in a helpdesk support capacity
• Ensure team performance is consistently to a first in class standard and clients expectations are met through delivery
• Managing a multitude of customer escalation effectively and in a professional manner

Requirements:

• 3+ years' experience in a Helpdesk environment in a hands on capacity
• Strong technical background in supporting end user devices
• Knowledge of Microsoft technologies including Windows 7/10, Active Directory, MS 365, Server 2102/2016/2019
• Excellent interpersonal and communication skills

Apply now or for more information contact Chris Browne directly at 01 6321886 for a confidential discussion.