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IT Support Team Lead

Location: Dublin, Republic of Ireland
Salary: Competitive
Posted: about 2 months ago
Role type: Permanent
Industry: Supply Chain Operations & Systems Practice, CTO's & Senior IT
Contact name: Chris Browne
Contact email: chris.browne@hrmrecruit.com

Job description

My client, a Dublin based IT Solutions provider who operate in commercial, financial, and state organisations, are seeking an IT Support Team Lead to join their team on a permanent basis. The right professional will have strong experience in IT engineering and be familiar with managing help desk support for multi-function operations. See an overview of role details below:

Responsibilities:

  • Manage a diverse team of support engineering professionals
  • Consistently deliver IT support services for customers and manage the delivery effectively
  • Provide strong leadership to a team of support engineers in a helpdesk support capacity
  • Ensure team performance is consistently to a first in class standard and clients expectations are met through delivery
  • Managing a multitude of customer escalation effectively and in a professional manner

Requirements:

  • 3+ years' experience in a Helpdesk environment in a hands on capacity
  • Strong technical background in supporting end user devices
  • Knowledge of Microsoft technologies including Windows 7/10, Active Directory, MS 365, Server 2102/2016/2019
  • Excellent interpersonal and communication skills

Apply now or for more information contact Chris Browne directly at 01 6321886 for a confidential discussion.

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Chris Browne

Senior Consultant - Supply Chain & Technology

Current assignments